All your answers

Add products from the product page to your basket, validate the quantities, choose delivery or in-store pickup, then pay online. A confirmation lands in your inbox within minutes.

While the order hasn't shipped, contact us as soon as possible via chat or phone. If it's already on the way, you can refuse delivery or return it within 14 days.

First check your spam and promotions tab. If nothing after 15 minutes, email us at [email protected] with your name and the purchase date — we'll find the order right away.

Log into your Pro account, add products to your basket, then click "Request a Pro quote" at the bottom of the summary. Laurent usually replies within 24 business hours.

Order a physical colour chart (Flügger 32 or 80) to validate the shade under your real lighting. It's the only reliable method — screens always lie a little about colour.

Use our paint calculator: enter length, width, height and number of coats, and we estimate the quantity for you. Find it under "Tools" → Calculators.

Each product page lists the compatible surfaces and the preparation required. If in doubt, email our tech team a photo of the surface — reply within the hour.

Yes, stock shown on the site reflects the real inventory, updated several times a day. If an item runs out between two updates, we'll let you know and propose an alternative.

14 days after delivery, in its original packaging and unused. Return shipping is on you unless it's our fault. Contact us before sending so we can issue the return label.

Refuse delivery if the packaging is visibly damaged. Otherwise take photos within 48 hours and send them to [email protected] — we'll replace or refund without question.

All products carry the legal conformity warranty of 2 years. Flügger paints are guaranteed for their stated performance as long as application conditions are respected.